Yes. All products listed on Tocrystal.in are made from natural stones unless clearly mentioned otherwise on the product page. Each item is selected based on quality, finish, and suitability for retail use.
🔹 About Our Products
Do crystals look exactly the same as shown in photos?
No two natural stones are identical. Minor variations in color, texture, or pattern are normal and reflect the natural origin of the material. Product images represent the general appearance.
What sizes are mentioned on product pages?
Sizes mentioned on product pages are approximate and provided for reference. Since stones are hand-polished, slight variations may occur.
🔹 Ordering & Payments
Is it safe to place an order on Tocrystal.in?
Yes. Our website uses secure payment gateways and encrypted connections to ensure safe transactions.
What payment methods are accepted?
We accept UPI, debit cards, credit cards, net banking, and other available online payment options shown at checkout.
Can I place an order without creating an account?
Yes. You can place an order as a guest. Creating an account helps you track orders and manage addresses more easily.
🔹 Shipping & Delivery
How long does delivery take within India?
Orders are usually dispatched within 1-2 business days. Delivery timelines depend on your location and courier service, typically ranging from 3-7 working days.
Do you ship across India?
Yes. We deliver to most serviceable pin codes across India.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order anytime through our Order Tracking page by entering your order details.
🔹 Returns & Support
What is your return policy?
Returns are accepted only for damaged or incorrect items. Please contact our support team within 24 hours of delivery with clear photos.
What if I receive a damaged product?
If your product arrives damaged, contact us immediately with images. We will review and assist you as per our policy.
🔹 Authenticity & Sourcing
Where are your crystals sourced from?
Our crystals are sourced from trusted suppliers and processing units known for quality stone materials. Final selection and quality checks are done before listing.
Are your products certified?
Natural stones are not always individually certified. We focus on quality, transparency, and clear product information rather than generic certifications.