Effective Date: 5th June 2025
Contact: india@tocrystal.com
Address: 309, 3rd Floor, Manglam Fun Square, Durga Nursery Road, Udaipur, Rajasthan, 313001
Tocrystal (“we,” “us,” “our”) is committed to protecting the privacy of visitors and customers (“you”, “your”) using in.tocrystal.com. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
By using our website, you consent to the practices described below.
1. Information We Collect
We collect the following data:
a. Personal Information (provided by you)
- Full Name
- Email Address
- Mobile Number
- Billing and Shipping Address
- Payment Method (via secure gateway, not stored by us)
b. Automatic Data (collected through cookies & analytics)
- IP Address
- Device type, OS, and browser info
- Pages visited, time spent, referring URLs
- Location data (if allowed by your browser)
2. How We Use Your Information
We use your data to:
- Fulfill and deliver orders
- Send order updates via email/SMS
- Provide customer support
- Improve website performance and personalize experience
- Detect fraud or suspicious activity
- Run promotional campaigns (only if you opt in)
We do not sell, rent, or misuse your personal data.
3. Cookies & Tracking
We use cookies to enhance your browsing experience. Cookies help us:
- Remember cart items and login sessions
- Analyze site traffic and behavior
- Run remarketing/advertising (Google, Facebook)
You can disable cookies anytime via your browser settings.
4. Data Storage & Security
- All personal data is stored on secure servers
- Payments are processed via PCI-DSS-compliant gateways
- We use HTTPS encryption site-wide
- Internal access to your data is strictly limited
Despite best efforts, no digital transmission is 100% secure. You use this site at your own risk.
5. Sharing with Third Parties
We only share data with trusted partners required to fulfill your order or operate the site:
- Courier & delivery partners (e.g., Blue Dart, Delhivery)
- Payment gateway providers (e.g., PayU)
- Web analytics tools (e.g., Google Analytics)
- Email/SMS notification providers
We do not sell or lease your data to advertisers or third parties.
6. Your Rights
You have the right to:
- Request access to your stored data
- Ask us to update or correct your data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent to marketing emails (via unsubscribe link)
To make a request, email india@tocrystal.com
7. Data Retention
We retain your data only as long as necessary for:
- Fulfilling orders
- Legal, tax, and accounting compliance
- Resolving disputes or enforcing terms
8. Children’s Privacy
Our services are intended for users 18 years and older. We do not knowingly collect personal data from children under 18.
9. Links to Other Sites
We may link to other websites. We are not responsible for their privacy practices. Please read their policies before submitting any personal information.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on this page. It is your responsibility to review this page periodically.
11. Contact Us
If you have questions, concerns, or data access requests:Email: india@tocrystal.com
Address: 309, 3rd Floor, Manglam Fun Square, Durga Nursery Road, Udaipur, Rajasthan, 313001